Refund policy

Refund Policy

We want you to love your Next Skin products. If something isn't right, we'll sort it out. Here's how returns and refunds work.

Our 30 day return window

You can return an item within 30 days of the delivery date for a refund, as long as it is unused, unopened and still in its original packaging. Please keep your order confirmation handy, as we'll need your order number.

Opened or used products

Skincare is personal, and for hygiene reasons we can't take back products once they have been opened or used. If you've changed your mind after opening, get in touch and we'll happily offer an exchange or store credit where we can.

Damaged or faulty items

If your order arrives damaged, or a product turns out to be faulty, we'll make it right with a full refund or a replacement, whichever you prefer. Please contact us within 48 hours of delivery and include a few clear photos of the product and its packaging. We'll cover the cost of the return shipping and send you a prepaid label.

How to start a return

• Email us at info@nextskin.com.au with your order number and the reason for the return.
• We'll reply with the next steps. For faulty items we'll include a prepaid return label.
• For change of mind returns, you pay for return postage. We recommend a tracked service so your parcel can be followed.

When you'll get your refund

Once your return arrives and we've checked it, we'll process your refund within 5 to 10 business days. It goes back to your original payment method, and we'll email you when it's on its way.

What we can't refund

• Gift cards
• Sale items, unless they are faulty
• Products that have been opened or used, unless they are faulty

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy changes those rights.

Questions?

Our team is here to help. Email info@nextskin.com.au or call +61 402 403 546.